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onlyhumans | 6 months ago

Fastmail is kind of a weird service. If you stop paying they release your email for someone else to take over. Pretty unacceptable this day and age.

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litmus-pit-git|6 months ago

The trick is in never ever touching the username@paid-main-provider.tld to give out to anyone. It's just for logging in.

My mailbox.org username is literally three random short Engish dict words concatnated by underscores (e.g jet_sit_gill@mailbox.org) just to ensure I'd never share that email with anyone. I only use my domain's email addresses. This way there's ZERO lock, zero fear of them giving my email to someone else and staying with the domain provider for a day longer than I have to.

For email addresses on others' domains here

- icloud.com came with the devices (I honestly have not thought about what happens to these if I have zero Apple device at one point in future :D)

- tutanota(barely ever used; just to support them I paid until they removed the 12/year plan)

- protonmail, and sdf.org (ARPA)

All of these at least let me hold on to the email address even with little resources when I stop paying or have an unpaid a/c. So little risk of email goign to someone else. And I never use these for anything important anyway.

For temp emails - duck.com, HideMyEmail (stopped using this one for new accounts though).

iszomer|6 months ago

I could never get my domains hosted on sdf.org to work reliably on fastmail. It had briefly worked when MX records were set up but the moment I configured for DKIM and SPF, I haven't been able to get the service back.

FireBeyond|6 months ago

I use Fastmail with my own domain. I am not sure of the logic that says paying $60/year for email is fine, but $8/year for a domain is a bridge too far.

Do that, it's a non-issue, though I do agree with you that it shouldn't be a thing (or at least have like a multiple year embargo on the address).

freehorse|6 months ago

Using domain for identification carries a similar risk though? If for whatever reason you stop renting the domain somebody else can rent your identification. You are not locked into an email provider but you are locked into a rented domain and the whole domain marketplace rules, by extension. At least with most email providers your email address is not supposed to be resold (likely with fastmail too judging by the responses).

Am I missing something?

ants_everywhere|6 months ago

> Do that, it's a non-issue

I think the issue is why use an email provider that has designed such a glaring security hole into their system? Does it not raise questions about their judgment in other matters that are less visible to the user?

qingcharles|6 months ago

This does not appear correct. I lost my original account in 2013 and the handle is extremely unique, and I just tried to reregister it, and it won't allow it. ("Sorry, [redacted]@fastmail.fm has already been taken.")

Are you sure you didn't confuse domains? My original handle is on fastmail.fm, but it will let me register that on fastmail.com.

kelnos|6 months ago

I really wish all mail providers made it easy and seamless to bring your own domain (or register and manage one in the background for you, without you having to care for the details). Obviously giving a service-tied email domain to users is a great lock-in strategy. But it's worrying that so many people have a big part of their online identity tied to Google.

(You can even sign up for a Google Account without GMail, using a third-party domain. And this is distinct from Google Workspace, or whatever they're calling it today. You get a normal, regular, personal Google Account, just without GMail and using your own non-gmail.com address.)

qingcharles|6 months ago

Fastmail makes it super easy to bring your own domains. As many as you want even on their cheapest plan.

litmus-pit-git|6 months ago

Yes, I use Google (that's rare; when I 'must' must) with a icloud.com temp hidemyemail address created Google a/c.

akoboldfrying|6 months ago

Domain names work the same way -- once you stop paying for it, someone else can buy and use it.

Do you have the same problem with domain names? If so, how would you propose to fix it?

soraminazuki|6 months ago

That's incredibly dishonest reasoning. Are you seriously telling me that unless people have a solution for fixing DNS, commercial email should be free to hand out used email addresses? Seriously?

jeffparsons|6 months ago

This would be easily solved for customers who care about it by allowing you to pay a one-off fee to reserve the name for ~100 years.

Or they could just absorb that.

Any idea why it works that way? Have they offered an explanation?

I'm a Fastmail customer but I've never noticed this because I use my own domain.

MatmaRex|6 months ago

I don't think that's true. Some years ago I did a free trial with them (did not pay anything). More recently I decided to actually sign up (for a paid account) and the email address I used for the free trial years ago was not available. I eventually got that username only after contacting support and giving them the date on which I started that free trial, to prove it was me.

solid_fuel|6 months ago

When you move to a new house the old address becomes available for mail eventually.

tasn|6 months ago

Email is used a single factor (either because of magic links or forgot password flows), so the impact is much larger than getting your snail mail sent to someone else.

Also, whoever takes your old residence is probably not malicious (they just want the house because they want a house), but whoever takes your email address is much more likely to be malicious (as the acquisition cost is low and it scales).

everybodyknows|6 months ago

With Fastmail, creating an email alias is free, and quick -- I have dozens myself. There's good reason FM would not want these to be tied up forever.

Could the above report have lost the distinction between original, paid-for Fastmail address, and user-created free aliases to it?

raincom|6 months ago

It is easier to change MX records for your personal domain.

NomDePlum|6 months ago

How's that different from any other provider?

winrid|6 months ago

At the very least it's weird when you consider their privacy focused marketing and the fact that it costs them like nothing to delete the data but mark that email taken.

Sayrus|6 months ago

Most prevent your username/email from being reused but restrict access or storage. From what I've seen, the delay often ranges from 30 days to years (but not guaranteed).

litmus-pit-git|6 months ago

This way - many different providers either lock that username away and throw the key (even you can't get it again; some give you the key instead of throwing away but no space in their home until you pay again) and some just graciously offer a free plan with that address whith little or barely any resources (which is actually great and very generious of them). Which ones? Google around and you shall find.

lemoncucumber|6 months ago

Any provider with a free tier doesn’t have the issue so that covers a lot of them

coro_1|6 months ago

Definitely not acceptable, sounds like not good thinking. Consumer protections might exist in the US for this.

vhstapes|6 months ago

At one point in the late 90s the U.S. Post Office was going to host email. Sadly, it didn’t happen.

litmus-pit-git|6 months ago

You don't have reserved/registered post bags (with a identifier at a certain post office) in your country? Or not available to individual users?

echelon|6 months ago

That is 100% unacceptable.

chias|6 months ago

not if you use your own domain they don't.

super256|6 months ago

So does mailbox do from OP. Just after some time, depending on which package you had. Eg after your light package expired, the address is free for reregistration after 90 days.

I find it "meh" as well.