[schwentkerr]

reflection

observing how gen ai enters banking feels like watching a new instrument take shape:

fraud detection & personalisation sharpen yet real gain lies in workforce transformation

question

how do we cultivate human agent synergy not just tool adoption?

paradox

scaling automation increases need for human foresight

prediction

w/i a year ai agents run fraud detection 24/7 while employees focus on strategy, oversight & customer trust.