[williamscales]

I think most people want computers to be predictable and repeatable _at a level that makes sense to them_. That's going to look different for non-programmers.

Having worked helping "average" users, my perception is that there is often no mental model at any level, let alone anywhere close to what HN folks have. Developing that model is something that most people just don't do in the first place. I think this is mostly because they have never really had the opportunity to and are more interested in getting things done quickly.

When I explain things like MFA in terms of why they are valuable, most folks I've helped see usefulness there and are willing to learn. The user experience is not close to universally seamless however which is a big hangup.