Not sure why the article is focusing so much on software development. That was just a piece of the problem. The entire product had design flaws. When the FDA for involved, the company wasn't just told to make software updates.
Yet It doesn't take much to swamp a team of good developers. A poorly defined project, mismatched requirements, sent to production too early and then put in support mode with no time planned to plug the holes... There's only so much smart technicians can do when the organization is broken.
speed_spread|6 months ago