[sagarkava]

Hi HN, I'm excited to share our new open-source project: an AI voice agent specifically designed for call centers. This project aims to streamline customer interactions and reduce the workload on human agents by automating initial call handling.

Imagine using it to manage customer inquiries, handle reservations, or conduct surveys without human intervention. It's a game-changer for businesses looking to improve efficiency.

Key features include: - Real-time, low-latency voice conversation. - A cascading pipeline using Deepgram for STT, OpenAI (GPT-4o) for LLM, and ElevenLabs for TTS (customizable). - Advanced turn detection and voice activity detection (VAD) for smooth, natural conversations. - Fully open-source and easily customizable. - Support for Agent2Agent and MCP protocols.

Check out the repo: AI Voice Agent for Call Center https://github.com/videosdk-community/ai-voice-agent-for-cal... Main framework: VideoSDK Agents https://github.com/videosdk-live/agents

What use-cases do you envision for this AI voice agent?