[hrdwdmrbl]

Blockchain people have always hated chargebacks, but any successful payment rail needs a system for dispute resolution.

I run e-commerce business and I’ve received bullshit chargebacks before. But I’m also a consumer and I’ve filed legitimate chargebacks before.

Related: I’ve also had my bank send money to the wrong place before.

There must be some means of reversing transactions in some cases. Some arbitration mechanism. Some dispute resolution procedure. Some means of doing escrow.

[ozgrakkurt]

You can easily build escrow on chain but obviously it can’t decide on chargebacks. So you need a real world entity that is responsible for that.

You already have binance b2b and similar stuff that do escrow and it works ok

[hrdwdmrbl]

There do exist automated dispute resolution mechanisms like UMA. Though even they reduce to human voters when results are disputed.

So effectively yes, you need (a) decision maker(s) in the loop.