[dknecht]

Hi. I am sorry about this issue. Can you email [e-mail], and it will get resolved? I am also working on more systematic fixes for when customers get into this situation.

[nextaccountic]

The more systematic fix is to make paying customers speak with actual humans, rather than buggy AI

[impendia]

Very strongly agreed. I can count on no hands the number of times I've contacted a company for support and had any interest in talking to AI. Indeed, the chatbots I've interacted with have all been so comically bad that I wondered if these companies were deliberately trying to frustrate me.

[sieep]

Escalating to a human in a time-appropriate manner seems like what people are asking for.

[dankwizard]

Weird how support suddenly answers questions when the tickets become public.

[thekonqueror]

Thanks, email sent.

[johnwheeler]

Thanks Dane!