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The Customer Is Always Right (but not always human)

2 points| neural_thing | 5 months ago |sergey.substack.com

2 comments

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rolph|5 months ago

The Customer Is Always Right, taken to terminus results in a train wreck.

i have experienced good results with [the customers opinion is just as important, or more so, than the sale.]

JohnFen|5 months ago

People often forget that is just the first half of the quote. The full quote is:

"The customer is always right in matters of taste." -- Harry Gordon Selfridge