[junar]

I really wish this post had more details.

How was the price computed? If Slack charging per user, how did this organization have so many users? Why is their new provider more favorable in pricing?

If Slack was previously offering a nonprofit discount, what happened to it? Did they decide that this organization was ineligible, or are they shutting it down in general?

[sadeshmukh]

The price came out of nowhere for Hack Club. Slack had a unique agreement, also lowering the minimum age, with this specific nonprofit. I'd argue that for their scale, 200k/yr from 5k/yr with a week of warning is absolutely crazy. And I'm talking from experience - I got this message literally today, out of the blue, that after eleven years, we had to migrate within days. The community is so much larger than I imagined previously, and it sucks that it just had to end this way.

[48terry]

Yeah, like, it's weird to wish for more details, because I'm sure Hack Club is wishing they also had more details right now! If they knew the what and why of it, it'd probably be in the post!

[mcv]

I find this absolutely ridiculous and I question how this can even be legal. Surely a contract cannot be unilaterally changed on such short notice?

Imagine your landlord increased the rent by 4000% and it's due in 5 days or you're out on the street.

Sure, they have the right to increase their prices, but there should be at least a month notice for something like this.

[fdsfdsfdsaasd]

How long have you had the bill alluded to in the top comment?

[3eb7988a1663]

Are there details that would make it suddenly math for you? Getting a $50k bill out of the blue with one week to pay is an organizational failure / bully negotiating tactic.

[baq]

Exactly what you’d expect from a sales department at risk of missing their arr target this quarter.

[jacobr1]

Almost certainly an organizational failure. Salesforce, despite its many faults, has had good non profit programs for many years. They also tend to have procedures about notification for renewals and account managers to discuss terms and the like. Some automated process or internal person with enough context made a mistake. A jump like that should have required direct outreach and phone call to see what can be discussed. It doesn't seem like saleforce has some kind of policy shift to charge maximum rates to non profits. Elsewhere in this thread it seems like this organization had some kind of special one-off deal to handle the case they had a number number of non-employee users. The slack billing model doesn't seem to work for "communities" but if they agreed to such a special deal they shouldn't just suddenly drop it with limited notice. Thus my contention is the specifics of the special deal where lost in some form of automation or lower-level employees actions following a standard playbook.

[junar]

What I'm trying to say is that a story with more details is more interesting to me than a story with fewer ones.

They spent multiple paragraphs complaining about Slack, and gave Mattermost a brief mention in a single sentence. I'd enjoy hearing praise about Mattermost if they're willing to provide it as well.