[arolihas]

So what exactly was the oversight here? Is it normal practice to change contracts and billing plans and threaten deactivation within 7 days?

[sandworm101]

Nah, this was one of those evil customer service reps who will do anything to make thier employer look bad. No corporation would ever leverage data custody to extract a quick balloon paymemt. Devilish customer service reps reading from false scripts are the real problem.

[robofanatic]

Can customer service reps take such big decisions on their own without some kind of oversight from the seniors?