[flare_blitz]

> This was a mistake.

This looks extremely deliberate to me. Are you seriously suggesting that one of your sales reps accidentally demanded $250k from a bunch of teenagers?

[atonse]

No I’m pretty sure they’re suggesting that the account got somehow flagged as a for profit account, and they consider that a mistake and are fixing it.

I think you don’t have to find the least charitable interpretation for what they’re saying. There can be something in the middle.

[tototrains]

There was a phone call, there was a human, this was not resolved until there was a public backlash.

[fp64]

So if it were indeed a for-profit account, it would also be okay to give them just a couple of days to "find the money" or otherwise lose 11y of history?

[flare_blitz]

I can think of at least a dozen explanations less charitable than this one. Taking their word exactly at face value is not “something in the middle”.