[callmeal]

Improving technology has not increased housing stock or transportation options. Everyone still needs a place to stay and ways to get to/from work. Another issue is that using technology to reduce humans in the loop is what gets us "your call is important to us..." levels of customer support.

If the number of people who need to apply for id/license/passports keeps increasing, then the number of people servicing those requests also needs to increase (or we need to stop complaining about the dmv). No amount of technology is going to replace that need.

[throw10920]

[flagged]

[mulmen]

> The customer service experience that I get from Google is orders of magnitude better than anything that I've gotten from a staffed government agency.

Really? That’s the exact opposite of my experience. How do you even contact Google?

I have had consistently great experiences with government agencies from my local utility to the IRS. With a government agency I call the clearly posted phone number and immediately get an actual person who solves the problem. With private companies I have to navigate byzantine phone trees or fight with brain dead chat bots.