They are getting steadily eroded by Temu and Aliexpress/Alibaba. Also in-person retail is surging for specific items - places like Best Buy have had a nice resurgence since the 2010s (stock is down compared to the pandemic, but that's a retail thing, not BBY problem).
bombcar|5 months ago
a_e_k|5 months ago
icelancer|5 months ago
Once bought an entire store out of patch cables, ha.
sugarpimpdorsey|5 months ago
I cancelled Prime because I wasn't getting any value anymore. Non-Prime customers are treated like second class citizens. Amazon has really gone downhill lately. Customer service is terrible. Not just the counterfeiting, but the website UX has become steadily worse. Archive order was recently removed without warning as was the ability to view itemized invoices. Yes, really. Before anyone says otherwise, "View Invoice" now redirects to your Order Details page, absent any additional detail.
I switched most of my shopping to Walmart. I get free next day or two-day shipping for orders of $35 or more, where Amazon will ship the same in 5-6 days now that I am non-Prime scum.
ageitgey|5 months ago
Not disagreeing, but the Amazon web UX has been famously terrible since like 1998. They basically invented the whole trend of building via A/B test result instead of via user-centric design. Nothing on the site has ever made any sense. Every item title is a paragraph description. The categories are basically useless. The filters are a mess of bad and incomplete data to the point of being useless. Many items have 2-3 duplicate listings that somehow have different shipping dates and descriptions, and you never know if you have found the "real" listing. But they sure sell a lot of stuff.
typpilol|5 months ago