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eambutu | 5 months ago
Like many of you, we were interested in a ChatGPT that fully understands your company. We tried all the existing tools (including expensive enterprise ones), but while they were good at answering “what is X team’s Q4 goal,” they weren’t good at the day-to-day questions that actually blocked people.
So, our founders and early engineers created a set of 100+ representative questions, from hard technical questions to company-specific knowledge questions. At first, the state-of-the-art “enterprise search” products were getting about 50% of them correct, and our in-house system was getting 35%. But as we solved details in data processing, search algorithm, and more, we eventually achieved 85%. (For reference, the best human score our founders got was 70%)
It’s changed the way we work: popular engineering channels that have 5+ questions / day are fully answered proactively by AI, and people across departments go to the bot first for bug reports, incidents, and support tickets. Our 15+ beta customers have been consistently surprised by the quality of answers too.
We’d love for everyone to try it out themselves! We put a lot of effort into making it easy to set up (less than 30 min) and the first month is free. Grapevine is built with our company’s SOC 2 Type II standards and if it doesn’t work out, it’s super easy to delete your data.
Lastly: for the AI-native companies. We started down this path because we saw it as a prerequisite for all the interesting agents we wanted to build for ourselves. Expect additional launches very soon on how to build on top of Grapevine, and a few cool applications of our own!
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