[blagie]

Bad DRM led to Napster led to Netflix lead to a fragmentation of services led to a resurgence of piracy.

Similar thing happened with music, only rather than piracy, it landed on legal / free (e.g. Youtube). Youtube is just starting to do the consumer-unfriendly thing (but it's got a long ways to go before piracy comes out competitive).

Similar in books.

I'll mention: A lot of these are consumer-unfriendly in some ways (e.g. Netflix DRM), but friendly in others. $20/month for all the movies you can watch beats piracy.