[rubicon33]

Oh my god you just perfectly described the frustration of working in enterprise SaaS. It’s been fun in some ways but the constant churn of almost-but-not-entirely-production-grade software is soul crushing. We celebrate and reward speed to market and lack of process in a way that feels unhealthy and unrewarding.

I’ve worked at consumer facing companies but also other enterprise SaaS and have to say I’ve never seen it done like this before. Just ruthless pursuit of features over polish, craft, etc.

[pixl97]

Customers buy features, customers rarely buy polish.

[g8oz]

Polish increases customer lifetime value.