[planb]

I‘m paying for workplace too (ex-free account), can you share more details on why it was frozen? Did they give an explanation or do you just assume it was because you use IMAP? Do you never login to your account on the web and just had it in your mail client?

[OhMeadhbh]

no explanation. no response to emails so I have no idea what we did.

[samat]

Did you try calling them?