[graycat]

> I don't understand how you could have trouble finding the volume down button.

Read again: It was Apple Online Help that didn't know where the Volume Down button was.

I wasn't asking them; in a 'chat' session as part of an effort to get the phone working, they were asking me, asking me to press that button, and not for sound volume; to be sure, I asked them just where the button was, and they didn't know.

In simple terms, I unpacked the phone, read the documentation, plugged it in to charge its battery, tried to use it to make and receive calls, and it didn't work. "Just work"? No, didn't work.

Whatever, this was one HORRIBLE end-user experience, and I'm way past putting up with it, returning the iPhone, and going to look at something from Samsung. Before spending any money, I will want to see their DOCUMENTATION.