Well they must give the stateside CSRs a different script because whenever I win the lottery and get an American on the phone it's a night and day difference. Notably they seem capable of solving complex problems without lying or smoke and mirrors.
An actual example, I recently had an issue that while straightforward and not that difficult to solve, was likely "off script". After being handed off between 4 different chat agents, and subsequent phone calls with two different Indians (who lied and made promises that weren't kept), my problem was not solved. At my wits end (and nearly 2.5 hours of my time wasted) I called back one more time. Inexplicably, I got a lady with a Southern accent. She solved my problem in under 10 minutes (and that included the approval she had to get from her supervisor).
harvey9|4 months ago
pfexec|4 months ago
An actual example, I recently had an issue that while straightforward and not that difficult to solve, was likely "off script". After being handed off between 4 different chat agents, and subsequent phone calls with two different Indians (who lied and made promises that weren't kept), my problem was not solved. At my wits end (and nearly 2.5 hours of my time wasted) I called back one more time. Inexplicably, I got a lady with a Southern accent. She solved my problem in under 10 minutes (and that included the approval she had to get from her supervisor).