[planetafro]

When we cancelled, I found it interesting that there was no place for a comment. My back-of-the-napkin theory, in-line with this post, is that they don't want the data to be available for these shareholders with questions.

Corporate fuckery all around.

[bartread]

I read these complaints so was surprised to have a different experience.

We’re based in the UK and cancelled via the website because there was no option for us to cancel via the Apple TV app (probably signed up on my laptop originally, I’d guess), and there was a comment field so I did not hold back in informing them exactly why I was cancelling.

So I wonder if the availability of the comment field varies by country or sign-up method - not that there’s any really good reason it should do.

[mapontosevenths]

I canceled at that time and had the same experience. I was only able to select from 4 or 5 canned reasons for cancelation.

Presumably those are the 5 reasons they think shareholders will want to hear.

[pavlov]

When I cancelled my Disney+ subscription in Finland, the web form asked for a reason, and there was an "Other" option that accepted a freeform explanation of why I'm cancelling.

Maybe they don't want feedback in all countries...