I was a customer facing employee for a company whose underhanded policies caused me to face a lot of (legitimate) hostility.
I eventually quit for this reason, and I know at least one other employee who did. That company lost two otherwise good employees.
It works, it's just a question of how much collateral damage you're ok with.
If management want to use front facing employees to shelter them from customer grievance, what other target to people have?
worik|4 months ago
It is a bit off to attack the drones of a corporate, albethey the only available target?
Do you really need that burger? Better to boycot them entirety
(Easy for me to say, I dispise MacDonalds food)
pixl97|4 months ago
You see, the following headline has more effect on CEO's and decision makers
"McD's sales drop 10% after customers refuse the app and other forms of spying" --Forbes
If it's a silent boycott then you see stupid headlines like
"Are millennials killing McD?"
Remember the entire purpose isn't so that one company doesn't track you with an app, is so every company figures out tracking you with an app is a bad idea.
rkomorn|4 months ago