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A competitor crippled a $23.5M bootcamp by becoming a Reddit moderator

1305 points| SilverElfin | 5 months ago |larslofgren.com | reply

https://archive.ph/w0izj

931 comments

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[+] Havoc|5 months ago|reply
Used to moderator a decent sized sub for a decent stint. Learned a fair bit from it. Eventually decided to step back because it’s a raw deal - all interactions are antagonistic, the torrent of confrontations is essentially endless, it’s not seen or appreciated by users and obviously not paid.

So not much of a personal payoff, right? UNLESS you’re the kind of person that thrives on drama, conflict and power trips.

Meaning this actively filters for people that are radioactively toxic

[+] jibal|5 months ago|reply
The discussion at https://larslofgren.com/codesmith-reddit-reputation-attack/ is not going well for Mr. Novati.

Edit: oops, that was the wrong link! I meant to link to the reddit post discussing that article: https://www.reddit.com/r/codingbootcamp/comments/1o1guxj/tho...

I think one of the most telling facts is that pro-Novati poster u/Ok-Donuts has posted numerous comments that are clearly a violation of all norms but seems to be immune to moderation.

[+] tdeck|5 months ago|reply
Were there replies to the comment you linked? Because I don't see any now.
[+] blackhaj7|5 months ago|reply
u/Ok-donuts is clearly his alt. Absolutely pathetic
[+] jojobas|5 months ago|reply
That'll show him!
[+] sixhobbits|5 months ago|reply
FWIW, there are similar top-of-google and top-of-reddit results for all bootcamps. Try googling 'lambda school', 'hyperiondev', 'coding temple', 'le wagon' along with 'reddit', 'review' 'legit' or anything similar (or often that's not even needed.

In the end, these bootcamps charge people thousands of dollars to sell them the dream of getting a high paying job after 3 months of part time work, and that's just not realistic.

In addition, in order to survive and sell to consumers, most bootcamps are 90% sales and marketing, and 10% education. They use their own students to teach the next generation, and increase their job placement rates (if you hire your own grad you can claim that that grad got a job!).

I used to work in the industry, and in theory I think it's great to have alternatives to universities which can be elitest and out-of-date with new tech, but I left because it felt kinda like the used-car market of CS, and I don't think it's a great model overall.

[+] mr_toad|5 months ago|reply
I’m not surprised to hear they’re struggling. For some reason programming is not seen to be the meal ticket it was just a few years ago.
[+] truetraveller|5 months ago|reply
Ok, so this is precisely why I was defending Michael. He rightfully so, is upset about this, and calls it out. What, honestly, is bad about that? Why do a character assassination?
[+] shagie|5 months ago|reply
Reddit has problems with moderation being too easy and too difficult.

It is very easy to ban someone. Making the ban permanent and combining this with the moderator blocking the person (so they can't send messages), there's no appeal process.

Another part is that for any sub of reasonable volume, trying to actively moderate and shape beyond banning the most egregious actors is difficult. Deleting and locking posts for a finer level of moderation is time consuming. The judgement calls of "when is this going off the rails?" become more snap over time.

With the time consuming nature of actually moderating a sub and the ease of just banning someone - moderation becomes the policy of whoever has the most time. The stereotypical variations of this are the paid social media manager who's job it is to scrub anything positive of a competitor or negative about their brand, or a person who is moderating because of a deep interest in the subject but with strong opinions too.

With multiple active moderators, the most extreme views of each in turn become the overall "moderation philosophy" (and if those views are opposed the oldest one wins).

Combined with the echo chamber nature of the message board, the more and more extreme stances become the dominant stances.

To try to present a consistent approach to moderation (Reddit has gotten burned by inconsistent responses many times in the past) it appears that Reddit.inc is trying to be completely hands off. That in turn means that it takes extreme situations for corporate to get involved - often long after it's been a problem that they've been alerted to. Having let the problem fester for so long, when something is done, it tends to be very heavy handed, lopsided, and generates a significant amount of discontent that spreads elsewhere.

So, you've got a site that hosts thousands of message boards, that inevitably grow more and more partisan to one extreme or the other, are mostly facades for a corporation, or propaganda for a political organization.

It is impressive that it has remained "stable" for as long as it has.

[+] 29athrowaway|5 months ago|reply
Subreddits = volunteering.

And wealth is extracted out of all that volunteering. Ads and tokens for AI training.

[+] jacquesm|5 months ago|reply
I've seen a lot of shady moderation on reddit and it's one reason I quit using it. There is the obvious brigading, mods on powertrips and but also massive probably paid astro turfing campaigns. Reddit has gone downhill substantially in the last five years. HN is not immune either, but at least we dont' have a 'mods on powertrips' problem, in fact the opposite.
[+] trilogic|5 months ago|reply
This is has to stop right now as it has gone on long enough. Reddit, Google, ProductHunt, Youtube and friends are continuously using their dirty, unethical even illegal techniques driven by profit. I have experienced all myself and I can confirm that the writer is 100% correct. He forgot to mention though that all this is driven by the same agenda, the same people that want to control the narrative. I Wrote about it too : https://medium.com/@klaudibregu/hugstonone-empowering-users-... Now OpenAI joined the agenda and they are playing dirty very hard also. Yesterday Huggingface Deleted the account of a talented User @BasedBase which was creative in open weights (threatening the big techs). The same boot army discredit and reported his work in Huggingface and Reddit till all his accounts were off. They have done the same to me personally since ever started with Hugston.com and HugstonOne. Just Try to google my Company name "Sverken" (that was associated with Hugston.com) It comes out Porn and prostitution services. Even though this is illegal and screw our reputation Google thinks that this is legit and wont take down the information. Instead they decided to put it in the first page ranking first. I have made some calculations and HugstonOne it is indeed very threatening to big techs. If Our Local AI App takes away only 0.0001% of users from proprietary model websites OpenAI, that is a huge amount of money. And that is just one of them. They have tried everything possible to shut us up, to suppress and undermine our work, to discredit us in abusive ways, but they wont succeed. Thank you for speaking up, hope many other do as well. I really wish you get on your feet soon and the best of luck.
[+] karlkloss|5 months ago|reply
Moderators are the reason why I stopped using Reddit years ago. Every idiot can become a moderator, and there seem to be no rules for them. Suppressing free speech and banning everyone that doesn't share their opinion seems to be ok for them.
[+] tencentshill|5 months ago|reply
The constitution for the Nation of Reddit makes all speech legally protected, after all.
[+] pkphilip|5 months ago|reply
Reddit has a huge moderation issue. Mods run the place like their fiefdoms with no regard to being fair. There should be a way of flagging reddit users and especially mods if they are seen to have a clear conflict of interest (as is the case with Michael Novati) and Reddit should not allow them to run groups where they are openly harassing their competitors.
[+] UberFly|5 months ago|reply
As an extreme example of this, the Iran subreddit is 100% run by the Islamic Republic of Iran. Any opinion wavering from official state messaging is moderated out of existence. Reddit seems to happily tolerate this kind of thing across its platform on many levels.
[+] pndy|5 months ago|reply
This isn't limited to reddit - normal forums and discord also suffer from mods with overgrown egos who treat maintaining the order as personal fight of good versus evil where they're of course the omnipotent gods of truth you can't argue with.

What is particularly specific to reddit is that subs associated with big media titles, companies etc. originally were ran by normal people, fans so to speak but at some point become marketing tools with entrusted mods whose job is to make sure no criticism of any kind - even the slightest is present. Some communities moved elsewhere, some gave up and some pretend everything is as it used to be.

There are niche places on reddit with little moderation, where actual votes people cast on posts are the moderating tool but even there, some hijackers tend to appear. Their MO is to spew dangerous content, make sub locked and then gracefully arrive as saviors who are from that point in control of what's actually posted.

[+] CSMastermind|5 months ago|reply
It's not just moderation, it's the site admins themselves. I used to moderate a fairly large subreddit in my spare time years ago but the site admins not only did little to support you but would actively work against you at times as well. Just became completely not worth it.
[+] A_D_E_P_T|5 months ago|reply
Reddit should not be considered an authoritative source. Period. At this point it's the most astroturfed place on the internet. Accounts are bought and sold like cheap commodities. It's inherently unreliable.

That said, in this instance Codesmith actually has an unusually strong defamation case. That Reddit mod is not anonymous, and has made solid claims (about nepotism with fabricated details, accusations of resume fraud conspiracy, etc.) that have resulted in quantifiable damage ($9.4M in revenue loss attributed to Reddit attacks,) with what looks like substantial evidence of malice.

Reddit, though protected to some extent by Section 230, can also credibly be sued if (1) they are formally alerted to the mod's behavior, i.e. via a legal letter, and (2) they do nothing despite the fact that the mod's actions appear to be in violation of their Code of Conduct for Moderators. For then matter (2) might become something for a judge or jury to decide.

I'm actually confused as to why Codesmith hasn't sued yet. (?!?) Even if they lose, they win. Being a plaintiff in a civil case can turn the tables and make them feel powerful rather than helpless, and it's often the case that "the process is the punishment" for defendants.

[+] Lerc|5 months ago|reply
The LLM aspect of this, I think shows both a common weakness and an opportunity.

If you suspect something is a commonly held misconception, frequently asking a LLM about it is close to useless, because the abundance of text repeating the misconception (it is common after all) just makes the model repeat the falsehood. Asking the model to apply a more balanced view quite often triggers an iconoclastic antagonism which will just give you the opposite of whatever the commonly held opinion. I have had some success in asking for the divergence between academia and public opinion on particular issues.

Models are still very bad at determining truth from opinion, but these are exactly the times when we need the models to work the best.

There may be an opportunity if there are enough known examples of instances like this story for a dataset to be made where a model can be taught to identify the difference between honest opinion and bad faith actors, or more critically identify confidently asserted statements from those supported by reasoning.

Unfortunately I can see models that can identify such falsehoods being poorly received. When a model can say you are wrong and everybody around you says you are right, what are the chances of people actually considering the possibility that the model is, in fact, correct?

[+] analog8374|5 months ago|reply
Michael reminds me of a fellow named ewk, from the zen subreddit. In his obsessive energy and poisonous tactics. It really is a thing to see. A type. There must be a name for it
[+] throwaway8902|5 months ago|reply
Wow, very surprised to see someone mention ewk on HN of all places. So surprised in fact that I created an account to respond to you! I’ve been following him on the zen subreddit for over 10 years now, off and on. He really is an absolute sight to behold. And I’m sure there is a name for it.
[+] Slow_Hand|5 months ago|reply
What's the story there? I'm curious to know how such behavior manifests in Zen Buddhism, of all things.
[+] jonahx|5 months ago|reply
The behavior described here, if true, is psychopathic.

A chilling read.

[+] neilv|5 months ago|reply
I don't know about this particular case, but, generally... bad actor subreddit moderators have been an occasional thing for well over a decade.

And it's also been widely known for that long that Reddit is an influential venue in which to take over a corner -- for marketing or propaganda.

What's an equal concern to me is how insufficiently resilient Reddit collectively appears to be, in face of this.

A bad actor mod of a popular subreddit can persist for years, visibly, without people managing either to oust the mod, or to take down the sub's influence.

(Subreddit peasants sometimes migrate to a new sub over bad mods, but the old sub usually remains, still with a healthy brand. And still with a lot of members, who (speculating) maybe don't want to possibly miss out on something in the bad old sub, or didn't know what's going on, or the drama they noticed in their feed wasn't worth their effort to do the clicks to unjoin from the sub in question.)

[+] safety1st|5 months ago|reply
Reddit has a moderation problem, and it's a big one.

They've now been asked to appear in front of Congress to address concerns about politically motivated violence being incited through their platform: https://oversight.house.gov/release/chairman-comer-invites-c...

Personally I believe I've seen more people in the past few years wish a politically motivated death on somebody else via Reddit, than I have anywhere else in my life.

Now if it was "just" the incitements to violence, or if it was "just" the libeling of random businesses, that would be one thing. But the fact that BOTH types of illegal speech are becoming a problem at the same time suggests to me that Reddit's failure to moderate is systemic and total.

It is becoming exhausting watching all of these tech companies commit crimes, or enable someone else to do so, and getting off with a slap on the wrist.

[+] Aurornis|5 months ago|reply
> And it's also been widely known for that long that Reddit is an influential venue in which to take over a corner -- for marketing or propaganda.

Capturing moderation of a subreddit has long been a strategy of marketing agencies.

Even when they can’t take over the actual mod positions, they’ll shower the mods with free product and make them feel like a VIP. I watched this happen from inside one company and I couldn’t believe how easily the marketing team turned a mod into our biggest advocate by sending free products to them from time to time.

> A bad actor mod of a popular subreddit can persist for years, visibly, without people managing either to oust the mod, or to take down the sub's influence.

In some of the subreddits I followed, the remaining subreddit users felt some relationship with the mods over time and felt they were on the same side. There are subreddits like /r/nootropics where many users don’t realize the mod team has been captured by a supplement company (Nootropics Depot) and that they have a history of deleting some posts critical of Nootropics Depot. You would think this would be grounds for a subreddit riot, yet whenever I check it feels like everyone there is fans of Nootropics Depot and therefore they get a pass. Note that the quality of the science discussed on /r/nootropics is generally terrible and of very poor quality in recent years, which is certainly a related factor. It’s also not hard to find comments in other subreddits from people who were banned from /r/nootropics.

I think this happens across a lot of subreddits. Moderators find reasons to ban the dissenters and shape the conversation until the hive mind consensus favors the mods, so any issues aren’t discussed. People who object are banned for different reasons and minor infractions, then get tired of Reddit and move on. What remains is captured by companies pushing their products to an audience who thinks the mods are doing them a favor.

[+] Karrot_Kream|5 months ago|reply
Think about a Reddit mod's incentives.

They:

- Don't get paid

- Spend time having to do some really thankless work

- Don't really have a regular work schedule

So what kind of person is going to do it?

Someone who is willing to do the work for no pay. For smaller subreddits and areas where the work of moderation isn't that heavy, you'll find passionate individuals.

Mods that moderate more time consuming content or the power mods modding many subs are chasing some other incentive. For some that means explicitly monetizing their time by pushing products and companies who pay them. For others it's the ideological satisfaction of pushing viewpoints they want pushed and suppressing viewpoints they want suppressed. For some it's prestige. For most it's probably some mix of all three.

What's absent is any incentive to surface organic, human content. That's merely a side effect of what mods do, not their main job.

[+] SilverElfin|5 months ago|reply
> A bad actor mod of a popular subreddit can persist for years, visibly, without people managing either to oust the mod, or to take down the sub's influence.

This happens because the regular users have no power. I remember seeing some article that said a small number of mods control most of the popular subreddits. Many of them put their own bias into the system by banning users, banning sources, deleting content based on ideology, shadow banning, etc.

The other issue is as these mods linger for a while, they drive away or ban everyone who might disagree with them. So then the “community” ends up not actually disagreeing with the authoritarian mod. Reddit ends up not being resilient because it doesn’t want to be. Everyone else, is gone.

[+] piltdownman|5 months ago|reply
Reddit being Reddit wasn't a problem until it became a source of truth and subsequently afforded consensus and an unwarranted sheen of credence by Agentic AI. As the author beautifully (albeit somewhat nihilistically) summarises:

"We have to remember that Reddit isn’t just Reddit anymore. The powers that be have decided that Reddit is infallible, a reliable set of training data for LLMs, and should be featured fucking everywhere."

[+] grafmax|5 months ago|reply
Social media should operate under open protocols, including moderation. Choosing moderation should be client-controlled.

These companies burn through VC money to build systems with network effects then turn around and effectively extract rent. Rent extraction is economically parasitic and anti-productive. This is exactly the sort of thing the government should address by mandating open protocols.

[+] ivape|5 months ago|reply
Reddit has a serious abusive moderator issue. I suspect they will all be demoted to "VIP community member" soon enough and have that entire layer handled by AI. There's just too much ego involved for a human to do a job like that.
[+] simianparrot|5 months ago|reply
Reddit employees are also moderators that also directly influence public opinion and encourage witch hunts.

It’s a systemic Reddit-the-company issue. Google “Ethan Klein vs Reddit” if you want to go down a recent rabbit hole

[+] assimpleaspossi|5 months ago|reply
A few years ago a NPR (National Public Radio) reporter called Reddit "...a Frankenstein's monster even they can't control."
[+] athrowaway3z|5 months ago|reply
This is how the entire internet functions.

We need to separate the web into data, identity, and moderation.

Users need to become aware that they're not using platforms, they are subscribing to moderator control.

Somebody owns ycombinator.com, can decide what is discussed, and if they ban you - us peasants can't tweak who is a moderating / recover your identity and data.

I'm convinced we'll get there eventually, but it starts with recognizing that the only thing special about Reddit is its multi-level-unpaid-moderator-marketing.

[+] willtemperley|5 months ago|reply
There's no way to report a malicious sub as far as I can tell. I've been contacted by scammers that look very legit with the green Mod badge that shows in DMs.
[+] johnnyanmac|5 months ago|reply
>What's an equal concern to me is how insufficiently resilient Reddit collectively appears to be, in face of this.

it's a three-fold issue here.

1. Admins really don't care about moderator behavior. As long as you aren't breaking reddit you'll be ignored. Events like r/wow going private is one of the few times they directly intervene.

2. Moderator rankings is seniority first. Without admin intervention, you can have a "head moderator" who only really acts once a month and they will have the final say on anything in that sub.

3. Network effects. Like anything else the soluion of "start your own subreddit" is a doomed task unless the sub is very new. People will pool around the sub with the most subscribers. So avoiding the bad mod is difficult.

These are issues I was hoping in the '10's they'd attempt to address. But not much has changed to addreess this. At best the rule of only moderating 5 "high-traffic" subs may help the most extreme cases, but I'm not confident.

[+] fsckboy|5 months ago|reply
tortious interference

https://en.wikipedia.org/wiki/Tortious_interference

Tortious interference, also known as intentional interference with contractual relations, in the common law of torts, occurs when one person intentionally damages someone else's contractual or business relationships with a third party, causing economic harm.

[+] twibs_io|5 months ago|reply
Pretty shocking that someone whose business is being actively attacked on a subreddit, one that is not only relevant to them but is one of the biggest drivers of student interest and a major recruiting tool, has no recourse in this situation. A lot of people mentioning the legal angle don’t realize what a nightmare that kind of litigation would be. It’s frankly outrageous that Reddit doesn’t take the time to investigate such a flagrant conflict of interest and just chooses not to respond at all. I understand not wanting to police every subreddit but now you’re talking about potentially millions in losses for a business. All because of one unhinged asshole who’s trying to promote his own competing business. If this doesn’t turn into a lawsuit hopefully it makes enough noise for Reddit to pay attention and help resolve the issue.
[+] jokoon|5 months ago|reply
I'm french

I was banned from the France subreddit for saying Hamas fighters dress as civilians.

The problem of Reddit goes beyond astroturfing.

It's a judge jury executioner problem.

Moderation is the most expensive problem of online platforms.

[+] pyuser583|5 months ago|reply
What about the reverse of this, where the mods seem just a little to enthusiastic about one particular product?
[+] kjs3|5 months ago|reply
Follow the money.
[+] phil-martin|5 months ago|reply
The article was fascinating, but the part I didn't see was... what was the motive? Assuming the article paints an accurate picture of what was going on... why was it going on? Is it solely because he runs a company in the same competitive space?
[+] BrenBarn|5 months ago|reply
It seems clear that this dude is engaged in a vendetta, but I feel like a larger issue lurking in the background is the whole swirling mist of Google, Reddit, and mod policies.

In the first place it's troubling that Google ever had so much power, and that AI search tools do now. The idea that a business can succeed or fail based on what appears on the first screen when someone types your business name into a little box is insane. It's just another indication to me that these large gatekeepers need to be shattered, simply in order to create more independent avenues of potential research.

In the second place, the centralization of forum-like content under Reddit likewise gives Reddit undue influence. There's a lot of good stuff on Reddit but it would be better for all that good stuff to be on a lot of separate sites.

And then there's the question of Reddit mod policies. The policy cited in the article falls into the same trap we see with laws on political corruption and the like. It says what you can not do, and narrowly circumscribes it in terms of "exchange" for "compensation", which focuses only on direct quid pro quo kinds of abuse of power. I think we should push for a much greater level of integrity, more like: "In your moderation, you must put the impartial furtherance of the good of the community ahead of your personal interests." I think there would be very little doubt that this moderator's actions fall afoul of such a policy.