[Anduia]

Discord uses Zendesk (1). However in the press release they don't name the third party that was compromised, and Zendesk denies that it was their service.

What other third party was Discord using if not Zendesk? Who's reputation are they protecting?

[1] https://www.zendesk.fr/customer/discord/

[Draiken]

I don't understand how we allow these companies to protect each other even in the face of egregious malpractice.

This might even be a PR move. They fucked up and can merely say "a third party" did it. Who's gonna verify this?

Unless we have whistleblowers we will never know. What a disgrace.

[buckle8017]

The wording Discord used leaves open the possibility that a ZenDesk account was compromised through no fault of ZenDesk.

Kinda feels like Discord is lying by omission.

Edit: Actually my bet is their support staff just sold them out.

[Mattwmaster58]

vx-underground claims to have communication with the group, and this post of theirs adds to the support agent theory: https://xcancel.com/vxunderground/status/1976238815665856646

> they were able to compromise Discord Zendesk by compromising a "BPO Agent" (outsourced support).

> Of course, as is tradition, it is also entirely possible they're lying

[BryantD]

Do you happen to have a link to Zendesk's denial?