[ketzu]

> Having said this I do not agree with the depiction of the restitution process [...] and use the DB Navigator app

Iirc they only started this possibility in june 2021. So anyone, especially foreigners, that experiences this system before then, will still know the paper only version. And 2021 is quite late to implement a digital version of that.

[netsharc]

Ah, the DB app. I remember seeing on a ticket envelope (when ticket envelopes were still a thing), DB proudly promoting their new app, "now with delays information!". Great and sad at the same time.

[hagbard_c]

That is possible, I started taking the train for these trips during the SARS2 unpleasantness so I have no information on how things worked before that time. I am 'a foreigner' (Dutchman living in Sweden) and I suspect that factor only makes it more likely for customers to use online claim requests since it is customary for international customers to interact with DB through the 'net instead of through physical locations where they keep stacks of those grey claim envelopes with forms at the ready.