[sksksk]

>All told, four of these stations had roughly 90% the throughput of the four real humans

Probably about 1% of the cost of the humans though...

>Kiosk based stuff is great until it fails. Spend an hour in the checkin area of a major airport and you'll see any number of interesting failure modes.

A robot would be less reliable than a kiosk, so if you're going to have some kind of machine replace the human, you might as well have a kiosk.

The ideal model (IMO) is a hybrid model, where you have lots of kiosks for the 90% of cases where there are no issues, and a few humans on standby to drop in and assist people who are having issues.

Or better yet, do away with the check in desk, and let people check in on their phone (some hotels already do this, and you tap your phone on the door to unlock)

[astroflection]

> Or better yet, do away with the check in desk, and let people check in on their phone (some hotels already do this, and you tap your phone on the door to unlock)

So one more app to install that I'm sure would be a privacy nightmare.