They are so in love with their policies, how about a policy for something better than 2FA for this possibility? Like pay $10,000, go to their headquarters in person with a lawyer and all your documents and have a "hearing" of some kind. This is even better than 2FA, call it 20FA if it makes them feel good about it!
Someone in this unique situation needs a unique way to solve the issue.
If I lost all of my documents in a fire, I could still get my life back together and be able to fly on airplanes again. So, there is a way to do this, even if it is extreme, if people would care and stop hiding behind paperwork and bureaucracy. Yeah, maybe they would lose some of their time they spend talking or surfing the web at their desk, but it would greatly help someone with a legitimate need that can be proven.
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