[resize2996]

Eventually, some of these companies will realize that a well-managed customer service org is a profit center and they will get an enormous amount of business. Unfortunately, they'll all keep fucking over customers until they realize that accepting life in the crab bucket is a negative-sum game.

I'm considering going back to school to write a "Google Fi 2016-2023: A Case Study in Enshittification" thesis but I'm not sure what academic discipline it fits under.

(I'll say it again for those in the back, if you're looking for ideas, there's arbitrage in service.)

[bluGill]

Unfortunately ebay has a lock on large parts of the market and only a small number of people have been called frauds by them. I personally can't buy from you because they have decided my account is compromised, but I'm just one person and so that is a tiny number of potential customers.

[MASNeo]

Try philosophy, you would need good logic to get the necessary peer reviewed publications ;-)