I've had some impressive customer service from Yamaha concerning decades old saxophones that they have zero prospect of generating revenue from in the future, for an unrelated (musical) data point.
Japanese companies don't give you a good service because of future revenue prospects.
They give a good service because they respect the thing they built and the person who cares for it. They want their products to live and bring joy to people who guards and cares for them.
This is a completely different and much deeper philosophy.
This is not limited to Japanese companies though. A Lamy representative told me that the factory in Germany restored an out of production fountain pen to mint condition, for free.
Want a bit for your early 80s Mercedes? Your local dealer probably has it, or knows where to get it.
Want a bit for your early 50s Mercedes? Your local dealer knows a guy in Stuttgart who will send it over.
Want a bit for your early 30s Mercedes? Your local dealer knows a guy in Stuttgart who knows a guy who will *just go and make you one*, albeit it will be priced accordingly.
bayindirh|4 months ago
They give a good service because they respect the thing they built and the person who cares for it. They want their products to live and bring joy to people who guards and cares for them.
This is a completely different and much deeper philosophy.
This is not limited to Japanese companies though. A Lamy representative told me that the factory in Germany restored an out of production fountain pen to mint condition, for free.
ErroneousBosh|4 months ago
Want a bit for your early 50s Mercedes? Your local dealer knows a guy in Stuttgart who will send it over.
Want a bit for your early 30s Mercedes? Your local dealer knows a guy in Stuttgart who knows a guy who will *just go and make you one*, albeit it will be priced accordingly.
jimnotgym|4 months ago