[jmole]

Not sure about you, but when I submit a “contact us” form, I am about 10% sure someone will actually read it.

When I send an email that isn’t bounced back, or better yet, get an auto reply with a ticket number, I’m a lot more certain it’s going to get read.

[slg]

>When I send an email that isn’t bounced back, or better yet, get an auto reply with a ticket number, I’m a lot more certain it’s going to get read.

An "auto reply with a ticket number" is not a feature of email, it is something that someone built that could just as easily be attached to a webform. Plenty of webforms work that way, I have personally built some in my career.

[estearum]

Sounds like a characteristic of the responder system more so than the input system.

Whereas what’s clearly a distinct advantage of a web form is that you can find it on the web.

[rco8786]

The assertion is that one is easier than the other. But regardless I’m never confident about sending an email to some generic email inbox.