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tschwimmer | 4 months ago

Tell me about it. Swiss air refuses to pay out 1800€ in EC261 compensation…

discuss

order

benterix|4 months ago

Happened to me with Alitalia once, they changed their stance immediately when I put the local office of civil aviation on Cc: and the money was soon in my bank account.

CaptainOfCoit|4 months ago

This is the trick. The CC'd address doesn't even have to be correct, just make sure the host/domain part is the correct official local authority, and they'll do your right really quickly.

grumbelbart2|4 months ago

They almost always try that. Save yourself the hassle, use one of the online services who will get that money for you.

hexbin010|4 months ago

Plenty of frequent flyers are willing to help for free too (I assume a majority of those services take a cut). FlyerTalk, Head For Points forums etc

hexbin010|4 months ago

How far have you taken it? Letter-before-action mentioning CEDR/MCOL? (The stage at which European airlines begin to consider stopping their blanket "no" response)

Switzerland might have options for small claims court claims online too

jorisboris|4 months ago

Had a cancelled flight with Swiss which they claimed was birdstrike and hence force majeur. So no compensation …