Yea, they tend to deflect. Then you send email quoting laws and inform them that next email will be trough lawyers, and they pay out quick (personal experience)
In recent case I quoted the actual law & caselaw and the response I got was that I need to contact the marketing carrier and they will stop responding now. Funnily enough, the carrier I was in contact with was the marketing carrier (as background, codeshare flight was cancelled almost month earlier but I was never informed & I only discovered it when I went to airport).
buzer|4 months ago
So in my case the next step is to find lawyer.
Izikiel43|4 months ago