[ptmcc]

Resources or the care, tbh. FOSS is a big umbrella and a lot of it simply isn't meant for "customers". Some FOSS apps clearly are trying to build a user base, in which case yeah the points this post makes are worth thinking about.

But many other projects, perhaps the majority, that is not their goal. By devs for devs, and I don't think there is anything wrong with that.

Pleasing customers is incredibly difficult and a never-ending treadmill. If it's not the goal then it's not a failure.