[golly_ned]

When did things start going south, in terms of what year, or what events?

[Nicook]

There's a bunch of milestones, for me the standout one was managers starting to abuse marking tickets for large events as "secret" to stop people from reading their screwups. Someone leaked that the cause for some large AWS outage was someone oopsing some CLI command, and it seemed to trigger a pretty large shift.