[antman]

People consider google as a trusted partner whereas it is designed as a retail factory. Mass serving of millions and protectioms whose false positives can destroy the lives of thousands. Still they are statistically correct. Nuking everything instead of the offending service? Convenient fir them. Unavailable support reps? Convenient for them? Meaningless automated answers? Convenient for them. Its not a solid system that has defects, it was designed that way. Their unavailability and abrupt cruelty does not serve as cost optimisation, it serves as liability optimisation.

[embedding-shape]

> People consider google as a trusted partner

Haha, what "people"? Even people who aren't computer techies seems to be aware having a Google account is "a privilege lost at any time for any reason", almost everyone seems to know at least one acquaintance that somehow lost access to their personal account at one point and if you bring up any Google products in discussions, it isn't uncommon to hear "Yeah, I'd give that a try if I want to use a product that only works for a year".

Not sure there are many people left treating Google as a "trusted partner" unless you have a multi-million deal/contact with them.

[goalieca]

I know more people than not who have gmail as their primary email.. the one that _every_ other account and bank and government service sends out to. It's not exactly well known that there are challenges for account recovery etc.

[hilbert42]

"Not sure there are many people left treating Google as a "trusted partner" …"

Trouble is that whilst many have realized that Google (like much of Big Tech) is the quintessential example of a Poisoned Chalice they remain all too aware they've little choice but to endure or risk unavoidable abuse.

The tragedy of the modern internet is that these monopolies have reduced competition and choice to irrelevancies.

[danaris]

I...think you may be in a bubble if you believe this.

I've never talked to anyone outside of tech circles like this that has any inkling that Google just shutters people's digital lives with no warning or recourse.

In general, with any kind of mainstream large company, you should assume that the overall public perception of them is that they're fine, of course, if they weren't why would they be so big and popular??

[Spunkie]

    > Haha, what "people"?

I mean most people and business treat google as a "trust partner".

You should see the sideways looks I get from people when they find out I backup all our gmail to another service and don't allow employees to use Google SSO logins for sites. Just encase googles 'fraud' bots randomly shut down our workspace. I don't want the entire business to ground to a halt because we can't login to any sites.

[kovezd]

That was not a person, it was an LLM.

[port11]

Bad publicity isn't very convenient, and a human-powered customer support centre wouldn't be immensely expensive for them. Seems like an odd strategy to not care at all.

[bilekas]

But when it comes to large enterprise customers, they are the ones who matter, they bring in the real money and they are the ones who will get dedicated support teams. That's what they pay for. The normies and smaller businesses who don't. They're not going to push the needle of public image for Google.