They don't know what exactly has gone wrong. All they can say sorry for is for how the person is feeling. Then they want to get on a call to learn more. Which is the start of helping.
The response is as sincere and helpful as it could be for an initial response from someone who wants to figure out what the problem is.
benatkin|3 months ago
Incipient|3 months ago
Is there a slightly different phrasing that would make this better, or is it the sentiment that's crap?
"I'm sorry for how these changes impacted you"? Personally just the sentiment feels insincere to me haha.
crazygringo|3 months ago
They don't know what exactly has gone wrong. All they can say sorry for is for how the person is feeling. Then they want to get on a call to learn more. Which is the start of helping.
The response is as sincere and helpful as it could be for an initial response from someone who wants to figure out what the problem is.