"I'm sorry you feel that way" was literally the first thing I ever got taught when doing front of house/customer service training. Its definitely a super common phrase, at least in English speaking countries
Not sure if this is what you intended but you're just proving his point. Customer service is full of corporate-speak, scripted deflection, and hollow niceties. Of course the first thing you were taught was an empty apology.
DrammBA|3 months ago