[StarGrit]

> It's also well-known language from product managers and UX researchers trying to gather data to improve their product. And well-known language from customer support people trying to gather more information in order to escalate to the right people who can help.

No it is not. The particular phrasing that was used I have never seen used in any other way than to be dismissive towards people.

> Your knee-jerk cynicism saddens me.

My cynicism isn't knee jerk, My cynicism stems from roughly 20 years working as a developer, being in and observing the industry.

> If someone doesn't want to help, they generally just ignore. They generally don't suggest hopping on a call ASAP. When they want to call you is when they're taking it seriously.

Not if it gets noticed and talked about on forums. It is then used as damage control.

[crazygringo]

If you're never seen it used to be helpful, I don't know that to tell you. I have, all the time, and it seems entirely normal and unremarkable.

> My cynicism stems from roughly 20 years working as a developer

That saddens me. It seems like you've worked at some rough places, I'm sorry. But they're not all like that, and I wish you could see that.

> Not if it gets noticed and talked about on forums. It is then used as damage control.

I don't see how it's going to work as damage control. Can you explain how? Either it helps resolve things (good), or it doesn't and people keep complaining in the thread. I don't see any scenario where it controls damage. Damage control is things like locking a thread or shadowbanning. Not offering to call.

I'm really sorry you see everything through such a cynical lens.

[StarGrit]

> If you're never seen it used to be helpful, I don't know that to tell you. I have, all the time, and it seems entirely normal and unremarkable.

I suspect that you didn't understand the subtext of the conversation. If you aren't used to dealing with it, you will take the comment on face value, if you are like me that had to deal with it most of my life, you won't.

> That saddens me. It seems like you've worked at some rough places, I'm sorry. But they're not all like that, and I wish you could see that.

I got paid well enough. I prefer to be a gun for hire and deal with the reality. I actually prefer these environments, I can assume everyone around me is a snake.

> I don't see how it's going to work as damage control. Can you explain how? Either it helps resolve things (good), or it doesn't and people keep complaining in the thread. I don't see any scenario where it controls damage. Damage control is things like locking a thread or shadowbanning. Not offering to call.

I am sure other people have explained this to you. However it is extremely simple.

1) Feign concern. This fools enough people so it gets quieted down.

2) Call up, pretend to care, person calms down as they feel like things are being addressed.

3) Do nothing.

4) It gets forgotten about, person that initially instigated complaint doesn't bother following up.

> I'm really sorry you see everything through such a cynical lens.

I don't see everything through a cynical lens. I see communications of this type as cynically because they have almost always been disingenuous.