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ryadh | 3 months ago
My favourite use-case: our sales and support folks systematically ask DWAINE (our dwh agent) to produce a report before important meetings with customers, something along the lines of: "I'm meeting with <customer_name> for a QBR, what do I need to know?". This will pull usage data, support interactions, billing, and many other dimensions, and you can guess that the quality of the conversation is greatly improved.
My colleague Dmitry wrote about it when we first deployed it: https://www.linkedin.com/pulse/bi-dead-change-my-mind-dmitry...
elliotto|3 months ago
We have a similar experience where it's shocking how much users prefer the chat interface.