[jclardy]

Which "user" are you referring to? Cloudflare users or end product users?

End product users have no power, they can complain to support and maybe get a free month of service, but the 0.1% of customers that do that aren't going to turn the tide and have anything change.

Engineering teams using these services also get "covered" by them - they can finger point and say "everyone else was down too."