[Dunedan]

Depends on various factors and of course the amount of money in question. I've had AWS approve a refund for a rather large sum a few years ago, but that took quite a bit of back and forth with them.

Crucial for the approval was that we had cost alerts already enabled before it happened and were able to show that this didn't help at all, because they triggered way too late. We also had to explain in detail what measures we implemented to ensure that such a situation doesn't happen again.

[pyrale]

Nothing says market power like being able to demand that your paying customers provide proof that they have solutions for the shortcomings of your platform.

[rwmj]

Wait, what measures you implemented? How about AWS implements a hard cap, like everyone has been asking for forever?

[maccard]

What does a hard cap look like for EBS volumes? Or S3? RDS?

Do you just delete when the limit is hit?

[Dunedan]

The measures were related to the specific cause of the unintended charges, not to never incur any unintended charges again. I agree AWS needs to provide better tooling to enable its customers to avoid such situations.

[monerozcash]

>How about AWS implements a hard cap, like everyone has been asking for forever?

s/everyone has/a bunch of very small customers have/