top | item 45979201 (no title) cjrp | 3 months ago Didn't Klarna say they'd replaced all of their customer service reps with AI, and then had to backtrack and rehire them when the AI was doing a terrible job? discuss order hn newest svelle|3 months ago Yes. Although it seems they didn't rehire, but just reassigned people from other parts of the org.https://www.cnbc.com/2025/05/14/klarna-ceo-says-ai-helped-co...https://www.businessinsider.com/klarna-reassigns-workers-to-...
svelle|3 months ago Yes. Although it seems they didn't rehire, but just reassigned people from other parts of the org.https://www.cnbc.com/2025/05/14/klarna-ceo-says-ai-helped-co...https://www.businessinsider.com/klarna-reassigns-workers-to-...
svelle|3 months ago
https://www.cnbc.com/2025/05/14/klarna-ceo-says-ai-helped-co...
https://www.businessinsider.com/klarna-reassigns-workers-to-...