[jliptzin]

Yep, I knew this was Comcast/Xfinity just seeing the title. I had the exact same problem, for years. Intermittent disconnects for a few minutes at a time, multiple times a day. I must have had upwards of 50 technicians come to my house, all insisting there was some problem with the wiring in my house (there wasn’t) or the router or whatever (hardware all replaced multiple times including the wiring). Eventually after years of complaining that the issue isn’t in my house, they finally sent a bucket truck a half a mile up the road and the problem was fixed in about 30 minutes. It worked well for about a year and then started happening again. They started giving me the run around again. I had appointments scheduled for technicians to come, three times in a row they just never showed up. To “apologize” to me they said they would provide a credit on my account. The amount? 1 penny. I took a screenshot and saved it in case anyone thinks I am making this up. Luckily, by this time starlink was available in my area. I switched to that, turns out it’s much cheaper anyway and since then have not had any issues. The sooner Comcast goes out of business, the better.

Tip to anyone reading this: After I cancelled and closed my account, they billed me one last time for double my monthly bill ($200). No idea why, probably they thought they'd try to get away with it. I had little to no interest in participating in their customer support circus again, so I just went online to my bank and submitted a dispute of the charge. The bank instantly ruled in my favor and closed the case, issuing a permanent credit. I have never seen that before. They must be getting tons of Comcast chargebacks to do that.

I also submitted a complaint to the AG office and my local commission but I'm not expecting anything to happen.

[diogenes_atx]

I lived on the west coast for 15 years, mostly in California, and in my experience Comcast/Xfinity is one of the worst companies I have ever encountered as a consumer. Not only is the service unreliable, the company tries to slap you with charges when you call to report a problem. One day I saw a Comcast technician working outside my apartment, and as he was leaving, my internet service went down. I called Comcast, they sent someone out a few hours later, the internet was restored... and then, when I got my monthly bill, there was an additional charge for $29 or something, iirc. When I called customer service to ask them to remove the charge, they transferred my call several times and put me on hold for several minutes every time they transferred the call. Finally, after a hour on the phone, they agreed to remove the charge.

Since then, I have moved to Austin, where there are two large Internet Service Providers competing against each other. I mostly use Spectrum; it is not perfect, people here complain about it, but it is incomparably better than Comcast.

[ebjcoat]

Of the ~40 or so businesses I do general IT work for in New England, the ones with Comcast as the ISP are the least reliable. They experience significantly more downtime than any other provider.

[hinkley]

The cost of disgruntled customers is that they might work for a competitor or a company you have to work with, like a bank.

[zymhan]

> The bank instantly ruled in my favor and closed the case, issuing a permanent credit. I have never seen that before. They must be getting tons of Comcast chargebacks to do that.

I did the same thing, except I disputed a collections record on my Credit Report from either AT&T or Comcast. They also ruled in my favor quickly, and I was quite surprised that it wasn't a more difficult process.

[xnx]

The government wasted its time harassing Google when it should've been persecuting Comcast.