[35fbe7d3d5b9]

I am reminded of the troubles my parents experienced with their phone service when I was a kid. We lived out in the country, and every time it rained the lines would pick up horrific static. It was too much to have a voice conversation, let alone support the (slow) dial up Internet we used.

A multitude of technicians came out and apologetically said there was a problem somewhere in a line, but they couldn’t get approval to really dig in because there just weren’t enough complaints - they theorized there was just one broken line somewhere in a bundle that water would seep in to, and we drew the short straw.

Finally, one technician very quietly suggested that my parents go to the phonebook and call the state public utilities regulation commission. I still remember that their number was found on the one blue page in the telephone book.

Within a few business days, there were half a dozen lineman out stringing new lines, and a supervisor apologizing to my parents, promising the issue would be fixed that day, and giving his direct line to them with the instructions to call if they ever had phone trouble again.

My dad generally distrusts the government, but still marvels at that response to this day.