[ovo101]

The real problem isn’t just one ISP refusing to fix upstream infrastructure—it’s the structural monopoly that lets them get away with it. When customers have no alternatives, neglect becomes a rational business decision: why spend money on upgrades if churn is impossible? This is exactly why municipal broadband and community ISPs matter. They don’t just compete on price, they compete on accountability. Until regulators or local governments break the monopoly, we’ll keep seeing stories where “upstream” issues linger for years because the provider has no incentive to care.