I appreciate linux for the inverse reason. Because everything is either a nice text based config file or a command line tool, scripting changes to settings and automating things is a breeze.
That works for technical folks, but it's also a barrier to Linux adoption when too many things require dropping to a Bash terminal and dorking around. Try getting Grandma or Katie from HR to be able to do that . . .
It's a barrier not because it is hard, but because people are not familiar with it. Ask a non-technical user using the GUI to edit their display settings and they'll be equally flummoxed.
Grandma gets her computer setup by family, Katie probably has tech support or a managed device. I've been setting up Linux for friends and relatives and apart from 1-2 niche issues I didn't even have to do any support because stuff just works.
Grandma, if she is on linux I probably set it up for her and left myself ssh access so I can update/fix it for her. Katie from HR shouldn't touch settings she should file a ticket and wait for the helpdesk monkey or IT to fix it.
Frankly, scripting makes it easier form me to help users: "double click on this when you return home. It will put your computer on the correct wifi, give it a fixed ip address, and poison your hosts file so that stupid NAS works and then setup a guest mount for the two SMB share that are still using SMB 1.0"
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