[s_ting765]

> “an airline wants its front-line customer service fully managed by LLM.”

This has been experimented on before by many companies over the recent years, most notably Klarna which was among the earliest guinea pigs for it and had to later on backtrack on this "novel" idea when the results came out.

[danielbln]

Does neither mean it can't work nor that it can't work with LLMs. Just that hacking together some RAG chatbot is probably not it.