[redm]

SLA’s usually just give you a small credit for the exact period of the incident, which is arymetric to the impact. We always have to negotiate for termination rights for failing to meet SLA standards but, in reality, we never exercise them.

Reality is that in an incident, everyone is focused on fixing issue, not updating status pages; automated checks fail or have false positives often too. :/

[korm]

Yep, every SLA I've ever seen only offers credit. The idea that providers are incentivized to fudge uptime % due to SLAs makes no sense to me. Reputation and marketing maybe, but not SLAs.

The compensation is peanuts. $137 off a $10,000 bill for 10 hours of downtime, or 98.68% uptime in a month, is well within the profit margins.