Artifical limits, because they have 40 paid licenses that they can not use, because of a non-disclosed assignment limit that is NOT mentioned in the pricing page nor in the ToS.
If a company doesn't respond to this it tells you they likely only respond to lawsuits. As a paying customer whose business operations are impacted, you should have standing to sue. Your company could potentially extract from Zoom the entirety of the money that their dumb decision made your company lose. Consult a lawyer for actual advice and next steps.
Of course, it's also possible you signed a contract that basically says "we can just decide not to work and you can't do anything about it" in which case, sucks, and fire whoever negotiates your B2B contracts. But also, those clauses can be void if the violation is serious enough.
XCSme|2 months ago
A lot of people are angry about this, and I think it's borderline illegal: https://devforum.zoom.us/t/you-have-exceeded-the-limit-of-li...
You pay for something, and you can't use it.
immibis|2 months ago
Of course, it's also possible you signed a contract that basically says "we can just decide not to work and you can't do anything about it" in which case, sucks, and fire whoever negotiates your B2B contracts. But also, those clauses can be void if the violation is serious enough.
bombcar|2 months ago
But we’re moving away as it’s only going to get worse.