Hi there, (I am not trying to be critical. I am genuinely curious what could have gone wrong in your case.) Are you sure that they were asking for a *piece of paper*, or for a confirmation number for the bank/wire transfer? Our team will sometimes ask for the confirmation number to help speed up the process on our end. Some people also underestimate how much time it can take for a payment like this to arrive at our billing team.
When you sent the payment, did you include your Hetzner customer number or invoice number in the reason for the payment when you filled at the form for the bank/wire transfer? If you didn't do that, it is much more difficult for our team to process that payment. --Katie
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