Show HN: Dashfrog – Customer-scoped observability for B2B SaaS

[mehdig10]

I've been building B2B SaaS for 10 years and noticed the same loop: support asks "what's happening with customer X?", eng drops everything to check Grafana, pastes a screenshot in Slack.

Grafana and Datadog are great for devs, but you can't hand them to support (let alone customers).

DashFrog is open-source, customer-scoped observability. It sits on OpenTelemetry, but abstracts away the parts that make non-devs' eyes glaze over.

Two main concepts:

- Flows: Track logical operations across services, not technical spans

- Metrics: Instead of exposing gauges, counters and histograms in the UI, you just have rates, ratios and percentiles.

Lots of ideas (external data sources, helpdesk integrations, alerting, frontend sdk to embed in your app) but would love to hear what you'd want first.

GitHub: https://github.com/towlabs/dashfrog